Terms & Conditions
Collection of Personally Identifiable Information and other Information
L'avenour which operates from the website www.lavenour.com, hereinafter referred to as 'Site', provides various oral-care products for order and may include other informational and educational services that promote a healthy lifestyle such as articles, blog posts and other engaging content. This website is designed as a portal to access the information about our products and services as well as to purchase the products and in the future may provide additional related services and facilities.
INFORMATION AND INTELLECTUAL PROPERTY POLICY
All publicly viewable information available on the L'avenour website is the sole intellectual property of L avenour Lifestyle Private Limited unless otherwise stated. All efforts are undertaken to ensure that the quality and efficacy of information available on the website is accurate and updated.
Refund Timeline and Method of Credit : Approved refund credits will be made in the original Method of Payment within 7 working days.
L'avenour's employees, agents, logistics partners or designees will deliver the orders placed on the site after the order has been successfully placed and the payment has been processed – except for cash on delivery options for which the full payment in cash must be done at the time of delivery to our representative or logistics partner.
a. Pricing: All the products will be sold at or below MRP unless otherwise specified. The prices mentioned at the time of placing an order are the applicable prices.
b. Cancellation Policy: To cancel an order and receive a full refund, you must email us at email@example.com If an order has been dispatched, we cannot offer cancellation unless the product is defective/faulty.
c. All the products are Non-returnable and Non-exchangable. The product(s) can only be replaced in case if it's in defective condition/damaged. The same shall be informed within 48 hours of the delivery of the order via email (firstname.lastname@example.org), after which the product is not liable for replacement.
d. Complaints: For customer support and complaints please mail us at email@example.com
e. Shipping Policy : We aim at delivering the products as fast as we can. It generally takes 5-7 working days to fulfill the delivery. However, due to unforeseen circumstances like bad weather, flight delays, improper logistics infrastructure etc. the delivery might take longer.
f. You Agree and Confirm-
I. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by L'avenour for re-delivery shall be claimed from you.
II. That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
III. You will provide authentic and true information in all instances where such information is requested of you. L'avenour reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the order.
IV. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.
COPYRIGHT & TRADEMARK
L'avenour, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of L'avenour's or any third party's intellectual property rights. All rights, including copyright, in this website are owned by L avenour Lifestyle Private Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of L avenour Lifestyle Private Limited. You may not modify, distribute or re-post anything on this website for any purpose.
" L'avenour," and all logos, and all titles, characters, names, graphics and button icons are service marks, trademarks and/or trade dress of L avenour Lifestyle Private Limited and may not be used by you for any reason other than as expressly permitted by this Agreement. All other trademarks, service marks, product names and company names or logos appearing on the Site are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.
References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply endorsement by L'avenour, sponsorship or recommendation of the third party, information, product or service. L'avenour may employ other companies and individuals to perform certain functions such as delivering packages and analyzing data who may have access to personal information to perform their functions.
DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY
Your use of the L'avenour products, is entirely at your own risk. The L'avenour products and its contents are provided on an "as is", "as available" basis. To the fullest extent permitted by law. We disclaim all representations and warranties, including, but not limited to, warranties as to the availability, accuracy or content of information, products or services, and warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that the functions provided by will be uninterrupted or error-free, or that the www.lavenour.com or the server that makes it available are free from viruses or other harmful components.
Neither L'avenour nor any of its directors, employees, agents, licensors or merchants (collectively, its "associates") shall be liable for damages of any kind, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, arising from your use of, or inability to use, the L'avenour service, the internet or for any other claims related in any way to your relationship with L'avenour.
You agree to defend, indemnify and hold harmless L'avenour, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to L'avenour or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
If any dispute arises between you and L'avenour during your use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and Terms and Conditions the dispute shall be first referred to a sole Arbitrator who shall be an independent and neutral third party identified by L'avenour. The place of arbitration shall be New Delhi. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.