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Frequently Asked Questions (FAQs)
Below "Frequently Asked Questions" helps to provide answers to common inquiries about our products, services, and policies. It’s a quick resource to help you find the information you need, whether it's about ordering, shipping, returns, or general support. if you have other questions, please just send it to customercare@lavenour.com
Are your products natural and cruelty-free?
Yes, all of our products are made from natural ingredients and are 100% cruelty-free. We never test on animals and ensure that our suppliers adhere to the same ethical standards.
What is the shelf life of your products?
Our products typically have a shelf life of 24 to 36 months. For best results, we recommend storing them in a cool, dry place away from direct sunlight.
Can I use your products if I have sensitive skin?
Yes, our products are formulated with gentle, natural ingredients suitable for all skin types, including sensitive skin. However, we recommend performing a patch test before using any new product.
How can I track my order?
Once your order is shipped, you will receive a tracking number with link via Email and WhatsApp. You can use this number to track your order on our website or through the courier’s tracking portal.
What is your return policy?
We offer a 7-day return policy for unopened and unused products. If you're not satisfied with your purchase, please contact our customer service team to initiate a return.
Do you offer discounts for bulk purchases?
Yes, we offer discounts on bulk purchases and for professional or wholesale inquiries. Please contact us directly for more information.
How can I contact customer support?
You can reach our customer support team via email at customercare@lavenour.com or by phone at +91 98175-50858. We are available Monday to Saturday, from 9 AM to 6 PM (IST).
Are your products vegan?
Most of our products are vegan, and this is clearly indicated in the product description. We are committed to offering a wide range of vegan options for our customers.
Can I cancel or modify my order after it’s been placed?
You can cancel or modify your order before we ship the product. Please contact our customer service team as soon as possible to make any changes.
How do I know which products are right for my skin type?
We provide detailed product descriptions, including recommended skin types, to help you choose the best products for your needs. If you're still unsure, our customer service team is happy to assist you with personalized recommendations.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. For a full list of payment options, please visit our checkout page.
How can I leave a review for a product?
After purchasing a product, you’ll receive an email invitation to leave a review. You can also leave reviews directly on the product page by logging into your account.